For any company or organization that heavily uses advanced technology, having an IT change management software system is a necessity. As innovation is a key factor for the success of many businesses, being able to track and work with changes and projects on the Internet is one of the most efficient ways to handle making good process in the shortest amount of time.
In order to do this, a good IT change management software application must have several features that augment the core functions. These include an automated e-mail notification system, adjustable work flows, customizable interfaces, spell checking, excel spreadsheet integration, and report generation. These work with the four step process best displayed in CME’s application.
The first of the four steps required in a good IT change management software application is what is known as the Initiation phase. This phase is where an employee, manager or business owner fills in a form on the web site that asks questions about the basic and in depth information of the project or change that needs to be worked on. When this is finished, the group the owner of the project assigned the task to will receive e-mails from the e-mail notification system, which informs them a new project has been created. Thus the Approval phase begins, where the members of the group will discuss all the aspects of the project and how it should be accomplished. This is the phase that allows your employees to avoid most meetings as well as the classic run around, as all of their discussions will take place on the Internet. When they have finished hashing out all of the details for the project, it will be passed to the next stage, which is the implementation phase. This is where the project is completed to the specifications that are discussed in the approval phase. When the project is completed, it is sent to the Confirmation phase to ensure that all of the work has been done to fit the required specifications. While there is an adjustable work flow to assist with making this process smoother, each of these four steps need to be present in order to make the most of the application. If you are interested in learning more about this type of application, or if you would like to schedule a demonstration of the product, find more about this.